Frequently Asked Questions

Have Questions? We've Got Answers!

What is Cross-Docking?

Cross-docking is a streamlined logistics process in which incoming shipments are directly transferred from inbound transportation to outbound vehicles with little or no storage in between. At Freitty, we use cross-docking to reduce handling time, cut storage costs, and accelerate deliveries—ensuring your products reach their destination quickly and safely.

How Long Can Goods Remain in Temporary Storage?

The first 24h of storage are free of charge. At Freitty, goods can be stored temporarily for up to 2 weeks at our hubs. If you require extended storage beyond this period, our customer support team can provide customized solutions tailored to your needs.

How Do I Schedule a Cross-Docking Service?

Scheduling is easy! Simply fill out our online scheduling form or call our dedicated customer support hotline. Our team will guide you through the process—ensuring that all shipment details are captured for a seamless service experience.

What Are the Benefits of Using Freitty’s Cross-Docking Platform?

Freitty’s cross-docking platform offers numerous advantages, including fast delivery times, reduced handling and storage costs, streamlined inventory management, and overall improved supply chain efficiency. By minimizing transit time, you save on operational costs and boost service reliability.

What Security Measures Are in Place at Your Facilities?

Security is our top priority. Our facilities are equipped with surveillance systems, controlled access, and robust data protection protocols to ensure that your freight is handled securely from start to finish.

What Services Does Freitty Provide?

Freitty offers a comprehensive suite of logistics services including:

  • Cross-Docking: Rapid transfer of goods between inbound and outbound vehicles.
  • Temporary Storage: Secure short-term storage solutions (up to 2 weeks or more with custom arrangements).
  • Real-Time Tracking: Integrated tracking systems for full visibility.
  • On-Demand Scheduling: Easy online booking and dedicated support.
  • Value-Added Services: Expert support for inventory management, security, and customized logistics solutions.

How Can I Become a Part of Freitty?

You can join Freitty by becoming a referral partner. Our simple referral program rewards you for directly introducing new parking facilities or drivers/clients to our platform.

What Support and Service Options Are Available?

Freitty provides comprehensive 24/7 customer support through phone, email, and live chat. In addition to our responsive support team, we offer dedicated account management, detailed documentation, and on-demand technical assistance to ensure a smooth and efficient cross-docking experience.

Still have questions?

Can’t find the answer you’re looking for? Please chat to our friendly team.

Get In Touch