Fast, digitally verified restacks for shifted, leaning, or collapsed pallets. We rebuild unit loads to receiver and carrier specs so you can salvage the delivery, avoid chargebacks, and keep moving.
Have Questions? We've Got Answers!
01
We operate on SLA 15/30/60 from check-in: target dispatch ≈ 15 minutes, dock ≈ 30 minutes, work start within 60 minutes. Priority windows may start faster when booked in advance. Walk- ins are accepted when capacity allows.
02
Most jobs finish in 30–90 minutes. Severe shifts, mixed freight, re-palletizing, or added relabeling/re-wrap services can extend the job to 1–3 hours.
03
We need the BOL, a short description of the issue and photos if available. At check-in, we record the seal and initial condition via Workflow Gates; if we must break the seal, we can re-seal and record the new seal number in the job file.
04
Yes, when space and safety allow. Otherwise, we offload to the dock and restack per on-site safety rules. The on-site lead decides the safest method.
05
We handle palletized, loose, floor-loaded, cartons, drums/rolls, and irregular/heavy items, subject to site equipment and safety limits. We can also palletize, re-wrap, or relabel as part of the job.
06
Yes—wrap, corner boards, dunnage, pallets, and straps are available at FREITTY Certified hubs where stocked. Supplies are pre-approved and billed separately. Availability varies by location; you can also provide your own materials.
07
Yes, subject to hub capacity and equipment. Temperature-controlled transfer/staging is available only where listed (via reefer trailers or designated cold areas). Hazmat is not handled unless a location explicitly lists it; always check the Location Card.
08
You receive a digital job file on the Freitty Ops Platform with a time-stamped photo log (before/after with GPS & timestamps), updated BOL by request, and ePOD where available. At select hubs, live video footage may also be referenced.
09
Walk-ins are possible when capacity allows, but booking one of our 8 daily three-hour windows guarantees the fastest start and minimizes waiting. Cutoff is at least 60 minutes before the window ends.
10
Pricing is based on labor/time & complexity, materials/supplies, after-hours, and other accessorials. Total/pal are shown for approval before work begins.
11
Yes—commonly paired with palletizing, de-palletizing, shrink-wrap/re-wrapping, label replacement/relabeling, short-term storage, cross-dock, Reloading/Transload, Overweight Correction, or Local Pickup & Delivery. Chain-of-custody is maintained across all services.
12
FREITTY standardizes quality through technology, not manuals. Our Freitty Platform runs every restack through Workflow Gates + digital audit trail (photo proof, timestamps, ePOD where available) + centralized booking/billing. You get predictable incident response and verifiable chain-of-custody across a growing network of FREITTY Certified hubs.
Availability varies by location; special equipment/supplies are pre-approved and billed separately; see the Location Card.
